MTO - Customer Success

# MTO - Customer Success

> Prime System Solutions · Lahore, Pakistan · — · Posted 2026-07-29

**Workplace:** on_site

**Department:** Internal

## Description

**Job Title: MTO - Customer Success

Location:** Lahore

**Employment Type:** 3-Month Trainee Program

**Timings:** 5:00 PM – 2:00 AM PKT (non-negotiable)

**Females are strongly encouraged to apply.**

**Summary**

Our client is looking for a motivated and customer-focused **Management Trainee Officer (MTO) – Customer Success** to join its team for a **3-month trainee program**. This opportunity is ideal for fresh graduates or early-career professionals who are eager to build a career in Customer Success, client relationship management, and service delivery. The selected candidate will receive hands-on training while supporting customer onboarding, issue resolution, and day-to-day client communication.

### **Responsibilities**

• Assist the Customer Success team in managing client relationships and ensuring a positive customer experience.
• Respond to customer inquiries through email, phone, and other communication channels in a professional and timely manner.
• Support customer onboarding by guiding clients through products, services, and processes.
• Coordinate with internal teams to resolve customer issues and ensure timely follow-ups.
• Maintain accurate customer records and update CRM systems with relevant information.
• Monitor customer feedback and escalate concerns when necessary.
• Assist in preparing customer reports, presentations, and account updates.
• Learn company products, services, and processes to effectively support customers.
• Ensure high levels of customer satisfaction by delivering exceptional service.
• Participate in training sessions, team meetings, and continuous learning initiatives.

## Requirements

• Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
• Fresh graduates or candidates with **up to 1 year of experience** are encouraged to apply.
• Excellent verbal and written English communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-oriented mindset with excellent problem-solving skills.
• Basic knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
• Willingness to work **5:00 PM – 2:00 AM PKT**.
• A positive attitude, eagerness to learn, and ability to work collaboratively within a team.

**Preferred Skills:**

• Previous internship or customer service experience is a plus.
• Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms is an advantage.

## Apply
[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/7B4FF565FE/apply)
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