Service Manager at Ratehawk — South Korea

About The Role

# Service Manager (South Korea)

> RateHawk · South Korea (Remote) · Full-time · Posted 2026-06-04

**Workplace:** remote

**Department:** Customer Operations

## Description

**Join Our Team as a Service Manager at RateHawk!**

Are you passionate about travel and tech? Do you speak English and Korean fluently? We’re looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

## Requirements

**What You'll Do:**

**Support Our Top Clients:** Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
**Keep an Eye on Things:** Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
**Stay in Touch:** Send regular updates to clients and check in to make sure they’re happy with how things are going.
**Track Performance:** Use tools like Tableau and SQL to monitor service metrics and prepare reports.
**Be Their Voice:** Join client meetings, listen to their needs, and make sure their voice is heard internally.
**Work as a Team:** Collaborate with ops, support, and tech teams to make service even better.

**What We're Looking For:**

**Language Skills:** Advanced level of English and Korean – you’ll need to speak and write fluently.
**Ability to work with tools:** Comfortable with data and tools like CRM systems and dashboards.
**Quick Learner:** Ability to grasp new information quickly and focus on results.
**Multi-Tasker:** Capable of juggling multiple tasks and handling stress with ease.
**Empathetic:** A strong sense of empathy is essential.
**Travel Industry Experience:** Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

## Benefits
**What We Offer:**

**Remote Work:** Work from the comfort of your home!
**Salary:** base payment + monthly bonus.
**Dynamic Team:** Be part of a young and energetic group of specialists.
**Growth Opportunities:** Tackle interesting and ambitious tasks that will elevate your professional skills.
**Learning & Development:** We support your growth through seminars, trainings, and conferences.
**Perks:** Take advantage of corporate discounts on hotels and other services.

**The Process:**

**Meeting with HR:** A friendly chat with our HR team.
**One minute Internet Speed Test:** Just to make sure you’re all set for remote work.
**Meeting with Hiring Manager:** Another friendly chat.
**Interview results and offer!

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
## Apply
[Apply at RateHawk](https://apply.workable.com/ratehawk/j/47486BE30A/apply)
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