Product Owner

• Experience - 7-10 Years 
• Accountable for maximizing business and customer value delivered through the ServiceNow-based digital shop platform.
• Owns the product backlog, priorities, functional scope, and release objectives.
• Translates customer, business, and operational requirements into a clear product roadmap.
• Combines product management expertise with technical knowledge of ServiceNow, APIs, integrations, data models, and platform architecture.
• Collaborates with stakeholders, architects, developers, testers, operations teams, and external system owners.
• Ensures solutions are feasible, valuable, secure, and aligned with platform strategy.
• Commercial budget ownership is not part of the role.

Key Accountabilities

• Own and continuously maintain the product vision, roadmap, and backlog.
• Prioritize work based on customer value, business goals, technical dependencies, and operational needs.
• Ensure backlog items are refined, understood, and ready for implementation.
• Convert business requirements into functional and non-functional requirements.
• Define acceptance criteria and expected business outcomes.
• Prioritize enhancements, technical enablers, defects, and technical debt.
• Define release scope with the Scrum team and stakeholders.
• Accept completed functionality against agreed quality and acceptance criteria.
• Act as the primary interface between business stakeholders and the Scrum team.
• Manage dependencies with SAP, payment services, and customer data platforms.
• Provide transparency on scope, priorities, risks, dependencies, and delivery progress.
• Support decisions when business requirements conflict with technical or architectural constraints.
• Ensure a seamless customer journey across registration, product selection, checkout, payment, order handling, and self-service.
• Represent product interests during architecture, integration, and release discussions.
• Ensure compliance with regulatory, security, data protection, and operational requirements.

Product & Technical Responsibilities

• Understand technical impacts of product decisions.
• Challenge proposed solutions when required.
• Maintain knowledge of:
• ServiceNow platform capabilities and limitations.
• ServiceNow CSM (Customer Service Management) and ITSM (IT Service Management).
• CSDM (Common Service Data Model) concepts and service-related data structures.
• Enterprise integrations and APIs.
• Digital platform architecture and data models.
• Security, compliance, and operational considerations.

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