IMG Receptionist - Primary Care Woolwich

MAJOR FUNCTION

• A nonexempt, clerical position that supports the daily activities of the medical offices including greeting
• patients in a prompt, courteous, and professional manner, telephone coverage, appointment
• scheduling, patient registration, insurance eligibility and patient referrals. This position answers
• telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by
• responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task
• for response by medical personnel. Coordinates reminder calls to all patients scheduled the following
• business day as needed. Schedules patient studies recommended by provider(s). Greets and directs
• patients and visitors. Coordinates referrals for patients through insurance and physician offices.
• Collects payments from patients and reconciles daily cash reports.

Education & Experience

• High school diploma or GED equivalent.
• One year of experience in customer service or reception preferred.
• Experience in a medical practice or health care environment strongly preferred.
• Completion of Medical Terminology Course strongly preferred.

Certification/ Licensure

• N/A

Knowledge & Skills

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.

Position Responsibilities

• Promptly and professionally answers telephone calls. Routes calls appropriately, offering

voice mail, paging, or redirection of calls as needed.

• Greets visitors and rounds in the waiting area, assists them as appropriate. Phones or

• pages employees to meet visitors, directs visitors to appropriate waiting areas, and
• appropriately and courteously screen solicitors for relevance to organization needs.

• Explains financial requirements to the patients or responsible parties and collects copays

as required.

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to understand patients and communicate clearly to patients in the practice or on the

phone.

• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify

concerns and properly directs calls

Physical Requirements

N: Never O: Occasionally (80%)

Lifting O Standing O Sitting C

Lifting 20-50lbs O Climbing O Kneeling O

Lifting>50lbs O Crouching O Reaching O

Carrying O Hearing C Walking O

Pushing O Talking C Vision C

Environmental Conditions

Noise O Varied Temperatures N Cleaning Agents O

Noxious odors N Patient Exposure O Operative Equipment O

BENEFITS INFORMATION

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