Operations Manager – Singapore (VAR Services)

Contract Type: Fixed Term – September 2026 to June 2029Overview / Context of the RoleAs the Operations Manager for Hawk-Eye Innovations in Singapore, you will be joining one of the most innovative sports technology businesses in the world and will play a vital role as we embark on an ambitious growth journey with the ultimate goal of “Pioneering & Inspiring Change in Sport”. We have been innovating since 2001, challenging conventions to deliver solutions that make sport fairer, safer, more engaging and better informed.This is a newly created role, established to lead the operational delivery of Video Assistant Referee (VAR) services in Singapore, following our new contract with the Football Association of Singapore (FAS). Reporting to Operations Manager – South APAC, your role will see you manage the operational business, collaborating with Football Management team to ensure the successful delivery of the FAS project. You will strive to ensure operational delivery is faultless, and that the team's implementation is of the highest standard for our client.The base scope of delivery is a fully managed VAR service, operated from the Replay Centre for matches played across 4 Singapore Premier League (SPL) <stadiums.You> will have responsibility for the operational and commercial performance of the FAS contract, building and nurturing the relationship with FAS, delivering the Hawk-Eye Guarantee, and supporting other regional and global projects. You will create an amazing work environment for your team and lead with integrity, enthusiasm and passion at all times.Key ResponsibilitiesOperationsLead the operational delivery of VAR services across FAS-contracted competitions, championing the Hawk-Eye GuaranteeWork with FAS and internal Football Management to identify and implement the strategic direction of managed services in SingaporeIn consultation with Football Management and Senior HRBP, continually review the operational model, striking the right balance between efficiency, client satisfaction, operational excellence and profitabilityFully understand the contractual agreement and SLAs with FAS, and ensure they are delivered in fullWork with Football Projects and PMO to implement and roll out VAR technology, ensuring new and improved technologies are delivered successfullyEnsure resource levels (crew, hardware and training) are appropriate for the FAS match calendar and future growth, utilising current resource strategicallyResponsible for the planning, organisation and coordination of resources to ensure smooth, successful delivery of services on match dayFind new ways of working that provide operational efficiencies, including the use of technologyWork collaboratively with the wider APAC football and events business (e.g. AFC, FIFA) to support their deliveries with personnel and hardware where appropriateManage any issues arising from operations and proactively minimise their effect on FAS and the team, briefing senior management where appropriateMaintain a solid understanding of the VAR technology stack to ensure it is delivered most effectively across the regionDrive technologies, processes and procedures forward by working with the relevant support teamsBusiness PlanningTake accountability for delivering the FAS contract in line with the annual budget, and where possible, drive to exceed itAccountable for the profitability of the FAS contract, including revenue, GP and OPAnalyse the operational model, commercials and profitability of the FAS contract and any new opportunities in the regionWork with Football Management and the commercial team on the development of business opportunities in Singapore and the surrounding regionUnderstand FAS's strategic needs and develop solutions to meet themFind new applications for existing Hawk-Eye technologies within the Singapore marketClient RelationshipsManage the day-to-day relationship with FASEnhance the reputation of Hawk-Eye in SingaporeWork with the commercial function to bring contracts and renewals to point of closureSupport the brand to be the number one provider of technology in sport in Singapore and the surrounding regionLeadershipBuild successful and productive relationships with your team, those in other football projects, and central support functionsBuild an inspiring team environment with an open communication cultureWhere suitable, delegate responsibilities and support the work of the team, providing guidance and motivation to drive maximum performanceEmpower team members with the skills to advance their careers, supporting professional and personal developmentConduct regular performance reviews to support staff developmentWork with HRBP to build and implement a people strategy fit for the future of the businessWork with HRBP to ensure talent management and talent development programmes are in placeManage and oversee both freelance/casual and full-time staffCare for the health, safety and welfare of your people, including completion of mandatory training modulesSkills, Knowledge & ExpertiseEnterprising, with excellent organisational, analytical and problem-solving skillsProactive, responsible attitude and ability to work on your own initiative without supervisionTime management skills and ability to work in a high-pressure, procedural, live broadcast environmentDemonstrable experience in a project and/or people leadership roleOutstanding communication and people skills, embracing our values and cultureA strong technical grounding, ideally educated to degree level in a relevant subject, or work experience to a similar levelAbility to streamline and implement new structures that create speed, efficiency and support rapidly shifting business demandsUnderstanding of, or willingness to quickly learn, VAR and related match-officiating technologiesFlexibility to work a schedule aligned with FAS match fixtures and seasonal peaks, including evenings and weekendsDesired – existing relationships within Singapore/Southeast Asian football, and knowledge of the local football landscapeAt Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply.