Guest Service Center Agent

Job Location

Dukes The Palm Dubai Hotel

 Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

We are currently looking for a Guest Service Center Agent

As a Guest Service Center Agent, your role is to be responsible and provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.

• Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation
• Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
• Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest calls, requests, or problem
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities
• Review shift logs/daily memo books and document pertinent information in logbooks
• Develop and maintain positive working relationships with others, and support the team to reach common goals
• In case of emergency, handles all communications for the hotel whilst serving as the communication center
• Maintain the neatness of their working area at all times

Experience

• Previous experience in a large hotel with at least 500 keys in a luxury property required
• Pre-opening experience is an advantage

Requirement

• Proven work experience as a Guest Service Center Agent
• Opera experience
• Active listening and effective communication skills
• Flexibility to work in shifts
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

• Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph
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