Program Manager

Job Description for Program Manager

• Customer relationship management by strategic account planning, business development, and customer satisfaction.
• In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
• Responsible for achieving revenue targets per budget and business ask.
• Map current/new customers to various business groups for account mining
• Regular follow-up with customers on the new opportunities
• Work on proactive business proposals along with delivery and sales
• Preparing business case for new projects, presenting viable proposals for approval
• Pursue with customers for approval of business proposals till PO is issued
• Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
• Interfacing with the global delivery teams to ensure quality and timely program execution.
• In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
• Reviewing any customer escalations and coordinating with offshore for quicker resolution
• Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
• Responsible for overall Project status and communications with customer managers as a Single Point of Contact
• Project scoping and helping customers in drafting SoWs/proposals.
• Cover Delivery visit meetings and compile and follow up actions till closure.

Position Requirements

• Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
• Thorough understanding of project/program management techniques and methods with PMP or CSM certification
• 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
• Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
• Excellent problem-solving ability and verbal and written communication and presentation skills.
• Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
• This job requires travels to customer sites