#DIGITAL CAMPUS - Junior Digital Project Manager –

About The Role

Airbus Helicopters is looking for a " Junior Digital Project Manager – Salesforce Support & Services (m/f) " to join our IT Department based in Marignane , France .

Your working environment

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you

Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
Work / Life Balance : Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
Wellbeing / Health : Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
Individual development : Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Role Context & Impact

Activities around Customer Relationship Management are today mainly driven by Marketing, Sales and Support departments. These business domains are composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships.

In this context, the Digital Customer Relationship Management Product Service Line team is dedicated to supporting these businesses in deploying IT solutions that support a common vision shared across business departments.

The CRM solutions portfolio consists in

Our Salesforce platform, which includes: Sales Cloud, Marketing Cloud, Service Cloud and other tiers applications (QUIP, PROS CPQ, Qualtrics…)
Our customer portal AirbusWorld : powered by Liferay portal solution, that exposes a set of services developed with the last industry standards
Our technical requests applications : a set of web and mobile based services developed specifically to answer to both Customers expectation and Security standards
a wide range of custom web-based applications that support various domains from marketing to support

We are engaged in digital transformation programs that require significant evolutions in our product roadmap and portfolio, as well as agility to adapt to constant changes. Therefore, We are seeking a skilled Junior Digital Project Manager to support current and future initiatives, primarily focusing on the Support & Services areas.

Tasks & Accountabilities

Support & Services Digital Projects : Lead and assist end-to-end digital projects within the Salesforce ecosystem (specifically Service Cloud) dedicated to Customer Logistics Support and the Customer Support Manager (CSM) population.
Business Alignment : Convert business requirements from the Support front-office into clear functional and technical specifications.
Platform & User Support : Oversee production support, ensuring swift incident resolution, user feedback loop management, and platform stability for the Support teams.
Vendor & Integrator Collaboration : Work in close partnership with external integrators and contractors to ensure deliverables meet schedule, quality, and architectural standards.
Continuous Improvement : Participate actively in our digital transformation programs, adapting to changes and proposing innovative solutions to improve the daily operations of Customer Support users.

Qualifications & Experience

Experience : Recent graduate with a Master’s degree in IT, Business, or Engineering. Previous internship or work-study experience within a complex matrix organization or IT department is highly preferred.
Salesforce Knowledge : Functional understanding of the Salesforce ecosystem (especially Service Cloud). Eagerness to develop technical understanding to effectively guide external integrators.
Project Delivery : Basic knowledge of project management frameworks (Agile/Scrum or Waterfall) and testing phases.
Languages & Soft Skills : Advanced/Fluent level in English. Autonomous, proactive, and possessing strong communication skills to interact effectively with business stakeholders and external partners.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters SAS

Employment Type

Permanent -------

Classe Emploi (France): Classe F11

Experience Level

Professional

Job Family

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.