FM Engineer OSS

The FM L2 engineer's responsibilities include error monitoring and collection, preventive maintenance, CMDB/data administration, and identification and management of OSS/SQM functions.

• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.
• Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience.
• Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
• May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels.

Must-have skills

• Any bachelor's degree or equivalent, with a minimum of 4+ years of experience.
• Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
• Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
• Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
• Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.

Good - To - Have skill

• Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
• Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
• Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
• Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation.