Manager, Global Client Delivery -Strategic Accounts at

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About The Role

Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of all project activities across regional and global portfolios, including hyperscale, colocation, and edge node deployments.
Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
Ensure project delivery aligns with contractual and statement of work requirements.
Partner with D&C and Implementation Services to validate project scope of work and project costs before client presentation; secure client approval and support mobilization of all relevant teams.
Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigation plans are clearly understood and effectively communicated to clients.
Coordinate completion, escalation, aggregation, and quality review of project updates to ensure they are client-ready
Collaborate with CSMs to support the development and maintenance of client playbooks for Digital Realty’s most strategically important clients.
Partner with DE&C and Implementation Services to deliver a seamless client handover, including completion of verification documentation, uploads, and signoff.
Own client commissioning reporting for pre-commissioning and post-commissioning projects.
Participate in client installation and operational milestone reviews, including oversight of delivery progress and baseline schedule management.
Own reporting on project punch-list execution and closure.
Manage assigned strategic client accounts for all Day 1 and Day 2 project work within the region and/or globally
Actively participate in the Global Client Operations community to promote alignment, best-practice sharing, and consistent delivery standards.
Engage with the Operations Management Team and contribute beyond direct areas of responsibility to support broader organizational objectives.
Partner closely with internal functional teams, including D&C, Implementation Services, Sales, Solution Engineering, Operations, and PMG, while maintaining effective external engagement with clients and strategic integrators.
Demonstrate strong knowledge of Digital Realty products, services, value propositions, and mission-critical infrastructure components.
Analyse and resolve complex problems involving multiple options and limited information.
Apply strong negotiation, conflict resolution, influencing, and leadership skills to achieve successful outcomes.
Communicate effectively with stakeholders at all levels, including listening actively, speaking clearly and concisely, and producing accurate, timely reports.
Build alignment across teams and influence outcomes in support of client success, even without direct authority.
Demonstrate high energy, self-motivation, commitment to service excellence, and a strong client-focused mindset.
Influence decision-making processes, align stakeholders behind agreed decisions, and make sound decisions quickly under pressure
Collaborate with internal teams to support smooth execution of firmwide and team objectives.
Act independently and exercise sound judgment with minimal supervision.
Demonstrate integrity and maintain confidentiality, particularly when overseeing sensitive matters or complaints.
Apply strong organizational skills to ensure internal departments contribute to a timely, high-quality client experience.
Deliver effective presentations and respond confidently to questions from internal and external stakeholders.
Address and resolve relevant client escalations to support high client satisfaction.
Monitor internal and external client satisfaction and demonstrate continuous improvement in client experience
Bachelor’s degree preferred, ideally in a technical discipline such as Engineering, Telecommunications, Computer Science, or a related field.
Minimum of 10 years of experience in operations, data centre construction, telecommunications, engineering, or a related industry.
Deep data centre industry knowledge, experience, and perspective, supported by strong verbal, analytical, presentation, and written communication skills.
Expert-level ability to read and interpret construction plans, one-line drawings, and construction specifications.
Working knowledge of construction accounting principles and practices.
Expert-level knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related commercial documentation.
Advanced analytical and quantitative skills.
Highly detail-oriented, with excellent communication, interpersonal, and oral and written presentation skills.
Self-starter who is proactive, flexible, deadline-driven, and comfortable working with limited direction.
Demonstrated ability to work effectively in a fast-paced, mission-critical facilities environment.
Proficient in Microsoft productivity tools, including Word, Access, Excel, Visio, and Project.
Ability to travel up to 40% to support regional and global portfolio requirements.