Operations Manager

Reporting to

Operations & People Lead

• Start date: ASAP - depending on candidate’s notice period
• Hours: Office hours are 9.30 - 5.30pm, Monday – Friday
• Deadline: 23:59, Thursday 17th September 2026 .

Other

• Annual leave is 25 days per year (pro rata) and standard bank holidays. JB also offers additional days over the Christmas break (exact days are agreed annually).
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/ cultural events & activities.
• All employees are able to claim 1 hour a week for personal wellbeing.
• Pension scheme enrolment and 6% employer contributions (reviewed annually).

• (*) Access to office space in London is always available to staff who can't or don't want to work from home.
• Some travel is involved in this role.
• To download the job description in PDF format, please click here .
• I f you would like this application pack in a different format (e.g. large print or audio file), please email [email hidden] .

Role Summary

We're seeking a collaborative and detail-oriented Operations Manager with 8+ years of professional experience to join our team. Operating at a mid-level capacity, you will serve as the engine of JB's internal operations, leading daily office and facilities management, streamlining digital tech stacks, supporting recruitment and onboarding, and ensuring health & safety, GDPR, and compliance across the organisation.

Key Responsibilities

General Administration

• Act as the first point of contact for general enquiries to JB (including coordination of speaker event invitations and updating these in the centralised CRM event pipeline): screen emails, phone calls, and post; direct and distribute these to other team members or respond directly.
• Act as the 'go to' person for general administrative queries from the team, maintaining a supportive and helpful approach at all times.
• Proactively support the development and maintenance of administrative processes and systems.
• Support with venue, travel, and accommodation arrangements for the Directors and team, and schedule meetings as needed.
• Implementing JB's own Environmental policy & action plan in relation to operations. Working closely with the environmental champions to reflect back any learnings, make changes and iterate the policy.
• Undertake research and projects for the Operations Lead as required.
• Respond flexibly and swiftly to changing administrative priorities.
• Support budgeting and logistics for team activities (e.g., socials, team days, team meets).

Office Management

• Ensure the office environment is comfortable, equipment is maintained, and hybrid working logistics are smoothly delivered.
• Encourage the team into the office space by creating engaging in-person socials (lunch learning, lunch crafts, after-work drinks, yoga, etc.).
• Serve as the primary point of contact for Somerset House facilities, rent renewal, and office-related issues.
• Monitor hybrid working policy compliance and implement necessary operational adjustments.
• Review and maintain compliance and communications around security and Health & Safety (H&S) at work.

Systems Support & Technology

• Lead IT service delivery within a hybrid working environment through coordination and optimisation of internal IT, security, maintenance, and suppliers, with support from our IT provider (Pioneer).
• Monitor and maintain the operations digital technology stack, including system monitoring, integration health checks, and performance tracking.
• Maintain JB's cloud filing system, Google Enterprise suite, and intranet, including working with the team to improve the existing architecture (alongside Pioneer).
• Act as our GDPR Officer, to ensure operational compliance with UK GDPR laws and best practices.
• Maintain ongoing visibility across JB's systems to proactively identify process improvements and cross-team opportunities alongside the digital champions group.
• Oversee the existing integration of software and event technology platforms, including: ActiveCampaign CRM, Zapier, Gravity Forms, Freshdesk, Xero, SurveyMonkey, Zoom, and Eventbrite. Act as the first point of contact at JB for any troubleshooting.

HR Support

• Ad-hoc support for the Operations & People Lead to administer HR software and data management using BambooHR.
• Support with basic HR support and signposting (e.g., annual leave queries, employee handbook guidance).
• Issue standard contracts and NDAs for freelancers and work placements.
• Support full-cycle recruitment administration (timelining, JD preparation, advertising, hiring manager liaison, referencing, offer letters, and contracts).
• Support board, contractor, and external recruitment processes.
• Deliver seamless onboarding and offboarding procedures for incoming and departing staff.

Experience And Skills

Essential

• Experience: Mid-level operations generalist background with 8+ years of experience in administration, office management, systems management or operations management.
• Office Management: Demonstrated experience managing physical office spaces (preferably within Somerset House or multi-tenant spaces) and maintaining hybrid working policies.
• Systems & Digital Stack: Strong technical literacy and experience administering digital systems, including Google Workspace, BambooHR, CRM tools (ActiveCampaign), Zapier.
• Compliance & Governance: Solid understanding of UK GDPR laws (for the right candidate we could provide training), Health & Safety compliance, and basic HR administration procedures.
• Location Presence: Based in or near London with the willingness and capability to work regularly from the Somerset House office (more than once per week).

Desirable

• Experience working within the non-profit, cultural, arts, or environmental sector.
• Experience implementing or managing organisational environmental policies.
• Hands-on familiarity with integrations via Zapier and web form management (Gravity Forms).

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture - where your voice will shape how the cultural sector responds to one of the greatest challenges of our time.

juliesbicycle.org / Instagram / Threads / Linkedin / Bluesky / Facebook

How to Apply

I f you’d like to apply, please

• Complete this application form, and equal opportunities monitoring form here .
• Submit these via our application portal by 11.59pm on Thursday 17th September 2026 .

We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.