Financial Service Representative (Loan Officer) Bilingual English/Spanish preferred but not required

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

To cross-sell multiple financial products and services to new and existing members while providing courteous, professional and knowledgeable service. Have a consistent focus to increase member satisfaction and account retention by giving quality service.

Job Description

LOCATION

Tooele Branch (0042)

1475 North Main Street

Tooele, UT 84074

SCHEDULE

• Full Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*
• At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

• Provides quality service (AAA) to members and potential members
• Follows-up (222) member interactions with thank you notes and phone calls
• Maintains current supply of sales and promotional materials
• Completes annual product knowledge, Membership and Loan Training
• Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, etc. and perform miscellaneous operation duties in accordance with established policies and procedures
• Balances cash drawer as required
• Prepares and disburses loans within lending limits and credit union guidelines
• Represents the credit union in a professional manner, both in dress and in actions
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least one year of branch or related experience

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Meet expectations of an MSR II (Training classes only need to be taken once unless required as a refresher)
• Annual FSR Certification
• Items to be completed generally during the first year:
• New Account Training
• MAU IRA Training
• Loan Training
• Loan Follow-up Training
• MAU Annual Learning Plan
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Symitar experience
• Type a minimum of 35 words per minute preferred

Managerial Responsibility

Has no supervisory/managerial responsibilities

Other Skills and Abilities

Thorough knowledge of credit union policies, procedures and regulations. Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service. Ability to perform mathematical calculations. Ability to communicate effectively.

Bilingual English/Spanish preferred but not required

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.