Patient Services Trainer (Weekends)

• Build What Matters Most—Families, Futures, and Your Career
• Enjoy meaningful work while contributing to an organization that changes lives every day.

US Fertility

• , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
• Our team members choose to build their career home at US Fertility because of the
• hope we inspire in our patients

, the

lives we help bring into the world

, and the

• culture of excellence we foster across our organization
• . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
• Through our national network of premier fertility centers—including

Shady Grove Fertility

—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an

Patient Services Trainer

• to join our hybrid team at
• Shady Grove Fertility.

Schedule

• Every other Saturday and Sunday, 7:00 AM to 4:00 PM. This position will travel as needed to all SGF offices that are open on weekends.
• This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

• At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than
• 200 highly respected physicians nationwide
• or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
• In this role, the

Patient Services Trainer

will

Lead onboarding and role specific orientation for new PSRs, evaluating and ensuring readiness for independent role performance

Design delivers, and continuously improves structured training programs for new and existing staff

Develop and maintains all training materials, SOPs, competency checklists, and reference tools; regularly updates content to reflect changes in workflows, policies, and system enhancements

Conduct on-site and virtual training sessions across offices and regions to support consistency and adoption of workflows

Evaluate training effectiveness and staff performance trends to identify gaps and recommend improvements to leadership

Partner with leadership to support performance reviews, competency assessments, and readiness evaluations

Participate in or leads special projects related to system enhancements, workflow optimization, integrations, or training standardization

Travel to offices for on-site training and evaluation, as well as when needed for operational support

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include

Associate degree in business, healthcare administration, or related field preferred; equivalent experience acceptable

Minimum 5 years of experience in healthcare operations, patient services, customer service, training, or coaching

Experience with NextGen required

Experience evaluating staff performance, coaching, and supporting development preferred

Ability to access, input, and retrieve information from a computer

Ability to demonstrate good judgment and exhibit a positive attitude even in stressful situations

Ability to communicate accurately and concisely: verbally and in writing

Ability to travel regularly to assigned offices and support on-site training and operational needs, to include multi-day site visits

Strong problem solving and project management skills

Excellent interpersonal and relationship building skills

More important than any single credential, however, is the

right person

. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

• US Fertility is proud to provide a
• competitive, comprehensive benefits package
• designed to support our team members—professionally and personally—across all employment types.
• Full-Time Employees (30+ hours/week)
• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits

Fertility Discount Program

Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a

diverse workforce is essential

to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering

clinical, administrative, and operational career opportunities

at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.

Take the next step in your career with US Fertility—and help shape the future of fertility care.