Property Administrator (Temporary)

SUMMARY
OF
RESPONSIBILITI
ES
The Property Administrator
assists
with the
scheduling, coordinati
ng
, and resol
ving
all municipal inspections
for the properties in their assigned
FirstKey
Home
s region.
This role will
also
perform rent collections activities to ensure that
r
ental payments
are received
on time and in an efficient manner.
ESSENTIAL
DUTIES
Manag
e
utilities at the property level
which
includes
:
coordinati
ng
necessary paperwork to turn on utilities, working directly with the Property Manager and the corporate administration team on all matters related to utilities, and resolving any municipal issues with the support of the Property Manager
.
Assist
the corporate administration team with resolving HOA violations and city citations
.
Research all violations, lawsuits, and complaints, and
report
ing
all issues to the Property Manager for resolution
.
Schedul
e
all municipal inspections, which encompasses
: c
ompleting all paperwork required to keep the business compliant with area municipalities such as rental licensing, certificate of occupancy, and point of sale inspections
; s
ubmitting check requests to Accounts Payable for payments associated with licensing
;
communicating all upcoming inspections, both required and scheduled, with the local market team
;
and maintaining a shared Outlook calendar of inspections
Answer
inbound calls for the office and
assist
local
market team with resolving issues arising from those calls
.
Ensur
e
property files and records are
maintained
in accordance with
FirstKey
Homes
standards
.
Ensur
e
that rental payments
are received
on time and in an efficient manner
. A
ssisting Property Manager and Regional Operations Manager with the collection efforts and scanning of monies received in the local market
.
Manag
e
a large number of
accounts and
maintain
ing
target collection goals
.
Analyz
e
delinquent accounts and communicate directly with tenants through phone, email, fax, mail, in person meetings or mail to ensure maximum collection of delinquent rent
.
Assist the Regional Operations Manager and the central Collections Manager in all day-to-day operational activities
which
includ
es
the recording of all rental payments,
adjust
ing
and creati
ng
of ledger reporting, bank deposit activities, third-party collection efforts and eviction filings
Implement new collections policies and help to drive credit card and ACH and Retail payments
.
This
brief summary
is not an all-inclusive description of job duties
.
Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required
. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
Primarily working indoors, office environment
.
May sit for several hours at a time
.
Prolonged exposure to computer screens
.
Repetitive use of hands to
operate
computers, printers, and copiers
.
REQUIRED EDUCATION AND EXPERIENCE
High
S
chool
D
iploma or equivalen
ce
Minimum 1
-year
experience
in
administrative
or similar role
Strong
proficiency
with Microsoft Office (Word, Excel, PowerPoint, Outlook)
PREFERRED
EDUCATION AND EXPERIENCE
Experience using
Yardi
Voyager
or similar property management program
Experience working in property management, real
estate
or similar industry
Experience working in a fast pace, high-growth company
Proficient in Spanish, both reading and writing
REQUIRED KNOWLEDGE
Customer Service
— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,
stenography
and transcription, designing forms, and other office procedures and terminology.
REQUIRED SKILLS
Active Listening
— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as
appropriate
, and not interrupting at inappropriate times.
Critical Thinking
— Using logic and reasoning to
identify
the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management
— Managing one's own time and the time of others.
Monitoring
— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking
— Talking to others to convey information effectively.
Writing
— Communicating effectively in writing as
appropriate for
the needs of the audience.
WORK STYLES & BEHAVIORS
Attention to Detail
— Job
requires
being careful about detail and thorough in completing work tasks
Dependability
— Job
requires
being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
— Job
requires
being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Achievement/Effort
— Job requires
establishing
and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility
— Job
requires
being open to change (positive or negative) and to considerable variety in the workplace.
FirstKey
Homes is an equal opportunity employer and will not tolerate discrimination in employment
on the basis of
race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.