Regional Quality Manager

You will participate and support agency, customer audits and any internal compliance program assessments Facilitates location quality meeting activities, including the review of Quality Organization Chart(s) and QA Reviewer activities You will list customer complaints and internal non-compliances in the Master Control Quality Incident Reporting database (QIR) Ensures that all quality incidents are properly investigated, documented and closed in a timely manner You will manage compliance training and implementation Addresses all action items from assessments (corporate, business, self-assessments, agency, customer) Maintains Management of Change (MOC) procedures You will implement required changes to Operating Procedures and Standards Attends regular QA conference calls and meetings, and acts of communicated guidance