Senior Operations Manager Transportation

JOB SUMMARY: The Transportation Senior Operations Manager is responsible for overseeing all aspects of the daily transportation operation as well as managing 3rd party carriers The ideal candidate will have strong leadership skills, experience in transportation management, and a thorough understanding of logistics in a multi-temperature environment. DESCRIPTION OF TASKS: The Senior Operations Manager supervises and coordinates all activities within a multi-temperature transportation operation. They forecast daily and weekly equipment needs, manage the budgeting and financial forecasting process for transportation, manage a routing team and the daily routing functions, manage frontline managers, coordinate 3rd party transportation needs, including daily servicing of our business, forecasting equipment needs. They strive to maximize the efficiency of the operation through KPI management, such as routed cube per trailer, cost per load, cost per mile, and transportation expense % sales. ESSENTIAL JOB FUNCTIONS: Transportation Management: Partner with DC operations leadership to ensure the timely flow of merchandise to stores daily Supervise and coordinate all transportation activities within the multi-temperature warehouse operations. Optimize daily routing to maximize cube per trailer and minimize transportation expense Coordinate store delivery schedules with Store Operations partners Coordinate with 3rd party carriers daily and weekly equipment needs to ensure on time delivery to stores Communicate to stores and store operations partners daily delivery ETAs and any delivery delays that arise Manage the outbound spend for all transportation activities Update reports and other spreadsheets to track KPIs and all financial metrics associated with transportation Manage transportation transitions between DCs and carriers. Respond and address issues related to transportation and customer service needs Team Leadership: Lead and motivate a team of transportation frontline managers and transportation associates. Provide guidance, training, and performance feedback to ensure a high level of efficiency, accuracy, and quality in the transportation department. Compliance and Safety: Ensure compliance with logistical standards and regulations including but not limited temperature monitoring, product traceability, and quality control measures. Enforce safety protocols and quality assurance standards, conducting regular inspections, audits, and training sessions to mitigate risks and maintain a safe working environment. Process and Performance Optimization: Identify opportunities for process improvement in transportation operations across all temperature zones. Implement efficiency enhancements and streamline workflows to increase efficiency and reduce operational costs. Utilize transportation management systems (TMS) and temperature monitoring devices to monitor trailer temperatures Vendor and Customer Management: Manage relationships with suppliers, carriers, and service providers involved in product transportation and storage. Collaborate with customer service teams to address customer inquiries, resolve delivery discrepancies, and provide timely updates on order status and delivery schedules.[LR1][MG2] Budget and Continuous Improvement: Develop and manage the budget for transportation operations. Monitor expenses and allocate resources effectively to support operational requirements and strategic initiatives. Drive continuous improvement initiatives in transportation operations leveraging data analysis, feedback from stakeholders, and industry best practices to enhance efficiency, quality, and customer satisfaction.