Works overtime as needed

• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Makes routine and non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines.
• Performs tasks by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Meets or exceeds departmental quality and service standards.

Works overtime as needed

• Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
• Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in good order.
• Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management.
• Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing
• Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment
• Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution.
• Escalates premium & billing issues/concerns to more senior team members and/or management.
• Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience.
• Recognizes general issues/concerns and suggests process improvements.
• Manages reporting and completes terminations and reinstatements

Bachelor's in commerce