Bell Person-Day Shift-Silver Legacy

Responsible for providing prompt, friendly, and courteous service to our guests.

• Greet, direct and assist all guests
• Inform guests of approximate time frame for bell service
• Offer each guest a room orientation, luggage placement (rack/closet) and ice service
• Offer concierge services and promote laundry, health spa, and other services
• Ask guests how their stay was
• Offer transportation assistance
• Frequent writing of luggage tickets
• Deliver, retrieve, and store luggage for our guests
• Load and unload luggage from vehicles
• Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
• Answer a high volume of phone calls in a polite and professional manner
• Direct contact with guests requires patience and good communication
• Drive V.I.P. guests in our limousines and other company vehicles
• Deliver and retrieve boxes, packages and envelopes to and from our business center for our guests
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned
• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all Company and departmental rules and regulations, policies, and procedures
• Skill in establishing and maintaining effective working relationships with co-workers
• Ability to read, write, and communicate verbally in English
• 5 years of safe driving experience in vehicle
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time
• Normal sense of smell, touch, sound and vision range
• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.
• Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency
• Work area is subject to variable temperatures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.