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Junior Forecaster

iSupport Worldwide · Pasig, Metro Manila, Philippines

Imported listingfull-time4 days ago

About The Role

We are seeking a Junior Forecaster to join our dynamic workforce management team. This role is a unique opportunity for a motivated and analytical professional to develop expertise in forecasting, workforce planning, and operational analytics. The Junior Forecaster will play a key role in supporting business-critical forecasting activities, analyzing complex data sets, and helping drive efficiency and performance across the organization.

This position offers a rare opportunity to gain hands-on experience in advanced workforce management methodologies, work on projects that influence strategic decisions, and collaborate with cross-functional teams across operations, HR, and finance. You will be part of a fast-paced, innovative environment where your insights and analytical contributions will directly impact organizational performance.

Key Responsibilities

  • Support the development and maintenance of accurate forecasts for staffing, capacity planning, and operational requirements across multiple teams or business units.
  • Collect, clean, and analyze historical and real-time data to uncover trends, patterns, and insights that inform operational decisions.
  • Assist in designing, updating, and maintaining forecasting models, reports, and dashboards to provide clear, actionable insights for stakeholders.
  • Collaborate with cross-functional teams—including operations, HR, and finance—to ensure forecasts are aligned with organizational objectives and business strategy.
  • Monitor forecast accuracy and contribute recommendations for continuous improvement of methodologies, processes, and tools.
  • Participate in workforce management projects and initiatives, providing analytical support that drives operational efficiency, performance optimization, and measurable business impact.
  • Translate complex data and forecasting concepts into clear, concise insights for internal teams and leadership.
  • Assist in documentation, reporting, training, and knowledge-sharing initiatives to strengthen team capabilities and operational excellence.

Ideal Candidate Profile

  • A proactive and detail-oriented individual who enjoys turning data into actionable insights.
  • Passionate about workforce management, analytics, and operational excellence.
  • Curious and eager to learn advanced forecasting methodologies and WFM processes.
  • Comfortable collaborating across teams and contributing to both tactical and strategic initiatives.
  • Adaptable and resilient, capable of managing multiple priorities in a dynamic, fast-paced environment.
  • Demonstrates strong critical thinking, problem-solving, and organizational skills.
  • Excited to grow into a more senior forecasting or analytics role in the future.

Qualifications

  • Bachelor’s degree in Business, Economics, Statistics, Data Analytics, or a related field.
  • 2 years of professional direct experience in forecasting , workforce planning, operations analytics, or related fields; internship or project experience is highly valued.
  • Strong analytical, quantitative, and problem-solving skills with meticulous attention to detail.
  • Basic understanding of workforce management concepts, including forecasting, capacity planning, scheduling, and intraday management.
  • Proficiency in Microsoft Excel; familiarity with business intelligence or reporting tools (e.g., Power BI, Tableau) is an advantage.
  • Excellent communication skills, with the ability to present data insights clearly and persuasively.
  • Highly motivated, curious, and eager to learn, with the ability to thrive in a fast-paced, collaborative, and innovative environment.

Why you'll love it here?

  • Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
  • Access to an onsite gym with a complimentary professional fitness instructor.
  • Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
  • Weekly employee engagement activities with prizes of up to ₱3,000.
  • Free upskilling academy to support career growth and professional development.
  • State-of-the-art office facilities and modern workstations.
  • Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
  • Fun, collaborative, and employee-focused work environment.

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