COLLECTOR

SUMMARY

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

REQUIREMENTS

• Level of formal education: A bachelor degree (BA, BS) or equivalent.
• Area of study: No special requirement.
• Type of excperience: Customer service, collection experience.
• Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
• Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines