Senior Product Manager - Merchant Offline

About the Role As SPM, you will own end-to-end product charters within the offline merchant payments stack driving execution across merchant acquiring, the merchant app, agent app, KYC journeys, payouts & settlements, and Soundbox/EDC device experience. You will work closely with engineering, design, business/sales, operations, risk, and compliance to ship features that improve merchant activation, transacting behavior, and retention. Key Responsibilities • Offline merchant acquiring — onboarding, activation, and lifecycle management of merchants accepting payments via QR, soundbox, and EDC (card machine) devices • Merchant app — product roadmap for the merchant-facing app used for transaction tracking, settlement visibility, device management, and support • Agent app — product for the field/feet-on-street (FOS) sales and service agent app used for merchant onboarding, device deployment, and servicing • Payments, payouts & settlements — merchant payout cycles, settlement reconciliation, nodal account flows, and dispute/chargeback handling • KYC & compliance — merchant KYC/KYB journeys, RBI/PA-PG and PPI compliance touchpoints, re-KYC, and risk/fraud checks in the onboarding funnel • Devices — soundbox (audio payment confirmation device) and EDC (card swipe/PoS machine) product lifecycle: procurement coordination, activation, connectivity (SIM/network), firmware, and after-sales service • Cross-functional ops & business — working with sales/BD, operations, risk, compliance, and device vendor teams to hit acquisition, activation, and retention targets • Own the product roadmap for one or more of: merchant app, agent app, KYC/onboarding funnel, payouts & settlements, or device (Soundbox/EDC) experience • Translate business and sales inputs into clear PRDs, user stories, and prioritized sprints; work daily with engineering and design to ship on time • Track and improve funnel metrics — merchant onboarding TAT, KYC drop-offs, device activation rate, transacting merchant %, settlement TAT/accuracy, and app NPS/ratings • Partner with Ops and vendor/device teams to resolve merchant servicing issues (device faults, connectivity, replacements) and reduce turnaround time • Work with Compliance and Risk on KYC/KYB rule changes, RBI guidelines, and fraud/risk controls in onboarding and settlement flows • Run structured A/B tests and data-driven iterations on the merchant and agent apps • Create dashboards and reporting for leadership on acquisition, activation, retention, and settlement health Requirements • 4–6 years of product management experience, with meaningful exposure to fintech/payments, merchant acquiring, lending, or B2B2C platforms • Hands-on experience with at least one of: merchant onboarding/KYC, payments/settlements, or device-led (PoS/IoT) product • Strong analytical skills — comfortable with SQL and product analytics tools (e.g., Mixpanel, Clevertap, Amplitude) • Experience writing PRDs, running sprint cycles with engineering, and working cross-functionally with business and ops teams • Understanding of the offline payments ecosystem — QR, Soundbox, EDC/PoS, UPI, card networks — is a strong plus • Excellent communication skills and comfort working with field/on-ground business and ops stakeholders • Bachelor's degree in Engineering/Technology required; MBA is a plus but not mandatory