- Planning and designing business processes

The position will operate for one of the P&C Insurance product and working closely with the development team. The position requires in-depth involvement in Project planning, scheduling and end to end project. Performing to match the strategy and demands of the programs is an important role to perform . This position will require use of good knowledge in documentation.

Responsibilities

• Planning and designing business processes
• Assist in formulating recommendations to improve and support business activities
• Work on system designs and business architecture
• Collaborate with development and system SMEs
• Support Development and Quality Assurance efforts as needed
• Lead the development of new client interfaces while simultaneously assisting with maintenance of existing interfaces
• Documenting business requirements and specifications
• Ensure that all details around product development are captured in documents and stored in a structured format
• Identify improvement opportunities in the product for improved customer experience

Primary Interactions

• Onshore and Offshore Product Teams
• Platform Business Team and Technology Team
• Senior Leadership of EXL, Global Technology and Business
• Delivery and Support teams within EXL
• Internal & External Auditors/ISG/BCP personnel

Skills

Technical Skills

• Property and Casualty Insurance knowledge
• IT Business Analysis experience
• Detailed understanding of IT Project Documentation is mandatory
• Experience to define scope of projects and user story articulation
• Familiarity working within a project management framework
• Direct client-facing / consulting experience
• Time management skills, able to delivery within set timelines
• Analytical and problem solving skills
• Quality Assurance and Testing
• Intermediate Microsoft SQL Server Management Studio
• Should be able to write queries and procedures
• JIRA
• Experience working in an Agile environment
• Familiarity working with XML, JSON a plus
• Understanding of Power BI, how to create dashboards etc. (good to have not mandatory)

Process Specific Skills

• Detailed understanding of Agile and Waterfall project management methodology
• Insurance knowledge is preferred (P&C)

Soft skills

• Excellent oral/written communication and presentation skills
• Exhibit leadership skills for a project at the program level.
• Good team skills and ability to work effectively with others throughout the organization
• Technical aptitude
• Ability to organize and manage multiple priorities in a timeline driven environment

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• Ability to take ownership and lead a team through multiple projects in parallel

Working Hours

• 9 Hours window between 9 AM and 10 PM IST or based on business needs

Education Requirements

• BS / BE / MCA / MBA / PGDM
• Certification in Insurance or IT Business Analysis Preferred

Work Experience Requirements

• 2 to 4 years overall experience
• At least 2 years as Business Analyst working with Development Team