Founding Operations at Clera — München

About The Role

ABOUT THE ROLE

This is the first dedicated Operations and Customer Growth hire at a small, fast-moving AI enterprise content platform, working directly with the founders. You will own the onboarding and growth of an existing portfolio of 40+ B2B clients while building the scalable operating system that supports thousands of clients in the future. This role is central to how the company grows.

WHAT YOU'LL DO

Onboard and manage relationships with B2B clients, acting as the primary point of contact for customer success and account health.
Build playbooks, processes, and frameworks from scratch to support client onboarding, retention, and expansion.
Define and track ROI metrics and customer health indicators to proactively identify risks and opportunities.
Explain AI workflows clearly and credibly to both technical and non-technical stakeholders.
Collaborate closely with the founders on go-to-market strategy, operations, and product feedback loops.
Help scale the customer operations function as the client base grows significantly.

WHAT WE'RE LOOKING FOR

Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, sales, or operations.
Demonstrated experience owning B2B customer relationships in a high-ownership, client-facing role.
Proven ability to build structure from scratch, whether a process, playbook, or team framework.
Strong analytical and project management skills, with a track record of delivering complex, multi-stakeholder projects.
Comfortable translating technical AI concepts for non-technical audiences.
Fluent in both German and English, written and spoken, as the customer base is primarily German-speaking.
Background in service or hospitality industries is a plus.
Experience defining customer health or ROI frameworks, or enough product sense to diagnose issues and write clear engineering tickets, is a plus.