Community Lead

ABOUT THE ROLE

This is a hands-on Community Lead role reporting directly to the General Manager at an early-stage ambient AI startup. You will own the community end-to-end, building a real conversion funnel from everyday user to passionate evangelist, and closing the loop between community signal and product roadmap.

WHAT YOU'LL DO

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
• Design and test concrete mechanics that turn power users into advocates, including recognition systems, referral programs, and early access tiers.
• Mobilize the community at high-impact moments such as product launches and user research initiatives.
• Gather rich feedback from community conversations and translate it into actionable product signal for the team.
• Coordinate in-person events and experiences that deepen community bonds.
• Partner cross-functionally with Growth, Marketing, and Product teams to align community efforts with broader goals.
• Work across time zones with R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.

WHAT WE'RE LOOKING FOR

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Proven ability to design and test advocacy mechanics rather than relying on organic growth alone.
• Hands-on experience managing community platforms including moderation, engagement strategy, and feedback collection.
• Experience mobilizing communities around specific campaigns or moments and coordinating across Growth, Marketing, and Product teams.
• Operationally sharp, comfortable making independent calls and resolving issues without pre-existing playbooks.
• Track record converting user feedback into actionable product insights, with demonstrated impact on retention or engagement metrics.
• Experience coordinating in-person events or activations.
• Experience working across distributed or cross-timezone teams.
• Fluency in Mandarin Chinese is a strong plus given the team's international roots.

COMPENSATION & BENEFITS

Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.

LOCATION

Hybrid, 3 days per week in office, based in the San Francisco Bay Area, California.