Surgery Scheduler (CMA) - FT- Florence Neurosurgery

Surgery Scheduler – (CMA) – FT – Florence Neurosurgery

Responsibilities

Summary: The Surgery Scheduler (CMA) coordinates and schedules surgical procedures for physician office patients, ensuring accurate clinical documentation, pre-operative requirements, and communication among patients, providers, hospitals, and ancillary departments. Utilizes clinical knowledge obtained through Medical Assistant training to support safe, efficient, and compliant surgery scheduling processes.

• Schedules surgical procedures and related appointments in accordance with physician preferences and organizational protocols.
• Coordinates with hospitals, outpatient surgery centers, and other departments to secure procedure dates and necessary resources.
• Obtains and verifies required clinical information, orders, authorizations, and supporting documentation needed for scheduling.
• Verifies and completes insurance benefits using current eligibility vendors or other available online tools or by telephone when online resources are exhausted.
• Educates patients regarding surgery dates, pre-operative instructions, testing requirements, follow-up appointments and any other questions or concerns.
• Assists patients with billing concerns and refers additional questions to the appropriate department.
• Communicates scheduling changes, cancellations, and updates to patients, providers, and applicable departments.
• Maintains accurate patient records within the electronic medical record (EMR) and scheduling systems.
• Collaborates with physicians, clinical staff, and administrative teams to optimize scheduling efficiency and patient access.
• Knowledge of medical terminology and hospital billing preferred.
• Adheres to all confidentiality, regulatory, and patient safety standards.
• Performs additional duties as assigned to support departmental and organizational goals.

Qualifications/Training

• Previous physician office, surgical scheduling, or Medical Assistant experience preferred.
• Experience with electronic medical records and physician practice scheduling systems preferred.

Education/Certifications/Licenses

• High School Diploma/GED required.
• Current Certified Medical Assistant (CMA) certification required.

Memberships

• Occupation Risk Assessment