Manager On Duty- Hilton Austin

The Hilton Austin is adding a unique new position to its team! We are seeking a Manager on Duty (MOD) to serve as the go-to leader during their shift, ensuring a safe, secure, and seamless experience for both guests and team members.

This is an exciting opportunity to join a Hilton corporate-managed property and work cross-functionally with all departments. The Manager on Duty will provide leadership, support, and immediate assistance where needed while helping ensure the hotel operates smoothly throughout the shift.

Schedule: The majority of shifts will be 3:00 PM–11:30 PM, with Flexible scheduling may be required based on business demand and operational needs.

Compensation: Salaried Based Position

• On-Site Benefits: Complimentary meal during each shift., Complimentary parking, Discounted dry cleaning for work attire, Discounted membership at the on-site F45 Fitness Center.
• *This position will report to the Director of Security

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty , you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
• Manage Security Operations: Supervise property safety and act as law enforcement liaison

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.