Pre-Arrival Coordinator - Hilton San Diego Bayfront

The Hilton San Diego Bayfront is looking for its next Pre-Arrival Coordinator to join our dynamic Front Office team! If you have a passion for customer service, a strong attention to detail, and thrive in a high-volume, fast-paced environment, this could be the perfect opportunity for you.

The ideal candidate will have a flexible schedule, strong computer proficiency, and excellent communication skills, along with a genuine commitment to delivering exceptional guest service. You will play an important role in creating a welcoming and seamless experience for our guests before they even arrive at the hotel.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Pre-Arrival Coordinator , you’re not just handling guest logistics – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
• Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.