Cultural Center Lead Cafe Attendant

Job Purpose or Objective(s): The Lead Café Attendant provides supervision of the Champuli Café front-of-house operations and staff to ensure exceptional guest service, operational efficiency, compliance with sanitation and cash handling standards, and successful execution of daily café and catering services.

Primary Tasks

• Supervise front-of-house operations to ensure exceptional guest service, operational efficiency, and compliance with established standards.
• Oversee the daily activities of Café Attendants, Stewards, and assigned program participants, including work assignments and task prioritization.
• Train and coach team members to promote service excellence, safe work practices, and consistent execution of operating procedures.
• Coordinate opening and closing activities, including POS adjustments, cash drawers, reports, inspections, and other necessary actions.
• Utilize the POS system and support accurate customer transactions, cash-handling procedures, opening and closing processes, and resolution of routine guest or transaction concerns.
• Coordinate front-of-house staffing and operational support for catering services, special events, banquets, and private dining functions.
• Maintain dining room readiness, sanitation, cleanliness, and presentation standards to ensure a safe and welcoming environment.
• Review guest feedback, service metrics, and operational results to identify and implement opportunities for continuous improvement.
• Partner with the Cook and Chef de Cuisine to support efficient café operations, control costs, and achieve departmental objectives.
• Perform other responsibilities as may be assigned.

Required Education, Skills and Experience

• Experience operating point-of-sale (POS) systems and processing cash and credit card transactions
• Knowledge of cash-handling procedures, daily reconciliations, and opening/closing procedures
• Ability to read, interpret, and accurately fulfill customer orders and catering requests
• Knowledge of food safety, sanitation, and workplace safety standards
• Two [2] years of experience in a restaurant, café, food service, or customer service environment
• Experience operating point-of-sale (POS) systems and processing cash and credit card transactions
• Knowledge of cash-handling procedures, daily reconciliations, and opening/closing procedures
• Ability to read, interpret, and accurately fulfill customer orders and catering requests
• Knowledge of food safety, sanitation, and workplace safety standards
• Two [2] years of experience in a restaurant, café, food service, or customer service environment