ServiceNow Technical Consultant

Key Responsibilities: ▪ Act as a trusted advisor for client. ▪ Identify, design, and implement ServiceNow solutions, advising on options, risks, and architectural impacts. ▪ Lead delivery of solutions with minimal oversight; support efficient scoping and estimation. ▪ Represent Zensar Technologies in customer forums and professional bodies. ▪ Configure and develop ITOM capabilities including Discovery, CMDB, Event Management, Orchestration, and Service Mapping. ▪ Implement and enhance processes across ITSM, CSM, and HRSD. ▪ Design and develop upgrade‑safe Scoped Applications and manage Domain Separation. ▪ Educate customers, negotiate technical decisions, and support pre‑sales. Technical Expertise: ▪ Platform Core: Flow Designer, IntegrationHub, Import Sets, ACLs, Update Sets. ▪ ITOM: Discovery, CMDB, Event Management, Service Mapping, Orchestration. ▪ Suites: ITSM, CSM, HRSD configuration. ▪ Custom Development: Scoped Apps, Scripted APIs, client/server scripts. ▪ Security: Domain Separation, RBAC.

Required Qualifications & Experience: ▪ 7+ years IT industry experience with hands‑on ServiceNow delivery. ▪ Strong expertise in ITSM, HRSD, Domain Separation, ITOM and CMDB architecture. ▪ Mandatory certifications: CSA, CIS ITSM. ▪ Preferred: CIS Discovery, CIS Event Management.