Director of Infrastructure

Join Arrive as the Director of Infrastructure, where you will lead and mature our cloud-based infrastructure operations. You will oversee network, systems, and identity operations across the enterprise, while also serving as a key partner to teams across IT, Security, Facilities, and the broader business. This role is a critical investment in Arrive's technical leadership pipeline, and you will inherit a capable team, a mature cloud-first environment, and a clear mandate to stabilize, optimize, and build toward the future.

• Lead and mature cloud-based infrastructure operations, ensuring reliability, performance, and scalability across WAN/SD-WAN, cloud networking, and corporate network environments.
• Oversee the health and execution of the infrastructure ticket queue (Jira), coaching and managing the team to maintain throughput, ITSM standards, SLA discipline, and quality of resolution.
• Drive a culture of operational rigor: proactive monitoring, documented runbooks, and consistent execution standards across the team, while also serving as a key partner to teams across IT, Security, Facilities, and the broader business.
• This is a hands-on leadership role suited for someone who has earned their technical credibility in the field and now brings that experience to a team — not as a manager who watches from above, but as a leader who can diagnose a problem, roll up their sleeves, and set the standard for how work gets done
• The ideal candidate is equally comfortable presenting infrastructure strategy to executive leadership as they are hopping into a Jira queue to unblock their team
• You're a technical leader who leads from the front
• You know what good infrastructure looks like because you've built it — and you're not above jumping into the work when the team needs it
• Beyond the technical skills, you bring genuine curiosity about the business, the maturity to operate across functions, and the drive to leave things better than you found them
• Experience managing ITSM workflows and tooling (Jira or equivalent) with an emphasis on queue health, prioritization, and team throughput
• Hands-on experience with enterprise WAN/SD-WAN, cloud networking (AWS, Azure, or GCP), and corporate network architecture and design
• Experience at a logistics, supply chain, or high-growth operations-focused company
• Experience designing and delivering network infrastructure for corporate office environments
• Relevant certifications (e.g., CCNP, AWS/Azure/GCP professional-level, Okta Certified Administrator or equivalent) are a plus
• Demonstrated expertise in identity and access management — Okta and/or Google Workspace/OAuth experience strongly preferred
• Proven ability to lead and develop a technical team, including managing managers and driving cross-functional collaboration
• 7+ years of progressive experience in IT infrastructure, including at least 3 years in a leadership or management role
• Familiarity with AI infrastructure requirements — compute, cloud architecture, or data pipeline design in support of ML/AI workloads
• Demonstrated ability to build productive, trust-based relationships with business stakeholders — not just technical peers
• Strong project management skills with the ability to plan, communicate, and deliver infrastructure initiatives on time and on scope
• Exposure to ITSM process improvement, including maturing a Jira-based infrastructure operation