UT Technician

Join Wise, a global technology company on a mission to revolutionize the way money is moved and managed. As an Experienced IT Support Specialist, you will play a crucial role in providing top-notch IT support and troubleshooting for both Windows and Apple environments. You will manage endpoint support, identify areas for improvement, and ensure high-quality ticket management. With a competitive salary and benefits package, opportunities for professional development, and a collaborative work environment, this is an exciting opportunity to make a significant impact in a growing organization.

• Provide IT support and troubleshooting for both Windows and Apple environments, and manage endpoint support.
• Identify and suggest potential areas for improvement, and document work thoroughly.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.

**A Bit About You**

• Have 2 years or more experience in an IT support role.
• Proficient in troubleshooting Windows and Mac operating systems.
• Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with Jira/Atlassian or similar ticketing/project management tools.
• Experience with 2FA solutions such as OKTA.
• You enjoy helping people and solving problems by nature.
• Ability to work under pressure.
• Passionate about computing and user experience.
• Comfortable working both independently and as part of the team as the situation requires.
• Researching solutions and the latest technology is second nature to you.

**Why Join Us**

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology projects.
• Collaborative and supportive work environment.
• Continuous learning and professional development opportunities.
• Chance to make a significant impact in a growing organisation.

If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation.

## Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).