Director of Customer Success (Strategic Accounts)

Join DataSnipper as the Director of Customer Success, where you will lead our most strategically significant customer portfolio, including the Big 4 audit firms. In this senior leadership role, you will shape our customer success methodology, drive adoption and health outcomes, and build executive-level relationships. You will manage a team of 6 Senior Customer Success Managers and report directly to the VP of Customer Success.

• Lead and manage a team of Senior Customer Success Managers, ensuring focus on strategic accounts and opportunities.
• Shape and own the strategic direction of key customer global relationships, building and maintaining executive-level relationships.
• Set the Customer Success methodology direction for the strategic segment, driving execution excellence across the portfolio.
• Proven track record managing complex, high-value enterprise accounts — ideally in professional services, audit, finance, or accounting technology
• Experience working across global, distributed teams and navigating complexity across regions and time zones
• Strong executive presence with the ability to build and sustain relationships at C-suite and partner level inside large, matrixed organizations
• Demonstrated ability to shape CS strategy, methodology, and operating models — not just execute existing playbooks
• 8+ years of experience in Customer Success, Account Management, or a closely adjacent role within B2B SaaS, with at least 5 years in a people leadership capacity
• Experience in audit, finance, or accounting technology is a strong plus