Customer Success Manager (DACH)

Join DataSnipper as a Customer Success Manager for the DACH region. In this pivotal role, you will own the customer journey from onboarding to driving long-term value and retention. You will act as a trusted advisor, drive business transformation, deliver strategic consultative solutions, champion product adoption, build deep customer relationships, collaborate cross-functionally, advocate for customer success, support strategic growth, ensure seamless technical implementation, lead strategic engagements, develop comprehensive success plans, and monitor health and business impact. The ideal candidate will have 3+ years of experience in customer success or a related field, fluency in English and German, and a passion for driving business transformation.

• Act as a Trusted Advisor and strategic partner to key stakeholders, guiding them through business transformation enabled by DataSnipper.
• Drive business transformation by helping customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains.
• Champion product adoption and value realization by conducting comprehensive training sessions, establishing regular Business Reviews, and developing success plans.
• Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders
• Customer Success Experience: 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
• Excellence in Communication: Professional fluency in English and German (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite
• Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value
• Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked
• Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes
• Audit Background: Hands-on experience in external or internal audit, or assurance is nice to have
• Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve