Customer Success Manager (DACH, Audit background)

Join DataSnipper as a Customer Success Manager for the DACH region. Leverage your audit background to drive business transformation and help customers unlock the full power of AI-driven automation. Build deep customer relationships, deliver strategic consultative solutions, and advocate for customer success. Collaborate cross-functionally and support strategic growth while ensuring seamless technical implementation and platform expertise.

• Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders, guiding them through business transformation enabled by DataSnipper.
• Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains.
• Champion Product Adoption and Value Realisation: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features.
• Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve
• Audit Background: Hands-on experience in external or internal audit, or assurance. You understand audit workflows, terminology, and the pain points our customers face day to day. This is a must-have
• Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes
• Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders
• Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value
• Excellence in Communication: Professional fluency in English and German (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite
• Customer Success Experience: 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
• Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked