Technical Account Manager

Join DXC Technology, a leading provider of mission-critical services for the UK's most important organizations. As a Technical Account Manager, you will lead the delivery and continual improvement of technology services for a major public sector customer. This role requires a customer-focused and commercially aware professional with experience in Technical Account Management, Managed Services, or large-scale IT service environments. You will act as a trusted advisor to customers and stakeholders, driving innovation, operational performance, and continuous improvement.

• Act as a trusted advisor to customers and stakeholders, ensuring service excellence while driving innovation, operational performance, and continuous improvement.
• Coordinate cross-functional delivery teams, oversee service governance, monitor performance against contractual commitments, and identify opportunities for innovation, automation, and service improvement.
• Build strong and trusted relationships with customer stakeholders, driving service excellence through effective governance, reporting, and performance management.

• Commercial awareness with experience supporting budget management and cost control
• Experience working within BPO, Managed Services, IT Outsourcing, Business Process Services (BPS) or large-scale technology delivery environments
• Experience working within highly regulated or security-conscious environments
• Strong problem-solving skills with the ability to manage competing priorities
• Proven experience in a Technical Account Manager, Service Delivery Manager, Account Delivery Manager or similar client-facing leadership role
• Strong experience managing customer relationships within complex service delivery environments
• Strong understanding of governance, service reporting, performance management, and continuous improvement
• Excellent stakeholder management and communication skills
• Demonstrable experience leading operational and technical service delivery teams
• Experience delivering services into the public sector
• Project Management qualifications such as PMP, PRINCE2 or equivalent
• ITIL Foundation or higher certification