Technical Operations Manager

Join Pantheon as a Technical Operations Manager, where you will serve as the operational backbone and strategic partner to the Sr. Director of Product Operations. You will own operational excellence and governance across the full Product, Design, and Engineering (PDE) software development lifecycle (SDLC), from ideation through post-launch review. This deeply hands-on role requires you to engage with tools daily, resolve systemic data issues, write and automate workflows, and influence decisions at the leadership level.

• Assurer l'excellence opérationnelle et la gouvernance tout au long du cycle de vie du développement produit (SDLC), de l'idéation à l'examen post-lancement.
• Diriger la stratégie des outils et les décisions d'intégration à travers l'ensemble de notre ensemble d'outils principaux, en favorisant l'adoption de nouveaux processus.
• Gérer les systèmes, les outils et les processus à grande échelle, en résolvant les problèmes de données systémiques et en automatisant les flux de travail.
• Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale
• Strategic Partnership: Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative
• Hands-On Automation: Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool
• Operationalization: Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use
• Amplitude & Product Metrics: Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking
• Cross-Functional Influence: Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority
• Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC
• SDLC Data Integrity: Strong understanding of how data flows across product development artifacts
• Process Design: Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale
• Leadership Communication: Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences
• Experience & Impact: 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale
• Tool Expertise: Deep hands-on experience with a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus
• SDLC Ownership: Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity
• Automation & Technical Appetite: Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued
• Self-Direction: Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate