Account Manager (SMB)

Join Hiya, a leading provider of branded calling solutions. As an Account Manager for SMB, you will be responsible for managing a portfolio of 300+ customers across the UK and Europe. You will have full accountability for renewals and expansion, and will play a key role in driving customer success and growth. This is a fast-paced role that offers autonomy and the opportunity for career advancement.

• Gérer un portefeuille de plus de 300 comptes SMB au Royaume-Uni et en Europe, avec une responsabilité totale pour les renouvellements et l'expansion.
• Identifier les comptes à risque et mener des actions proactives pour éviter les conversations de désabonnement.
• Repérer les signaux d'expansion naturels et les convertir en opportunités de vente incitative.

• Demonstrated ownership of renewals, expansions, or quota
• 2+ years in Customer Success, Account Management, or a commercial SaaS role
• Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support
• Clear, direct communication with customers and internal stakeholders
• Comfortable working independently in an environment where not every process is fully defined
• Experience working across UK and European markets
• Experience managing SMB or Mid-Market customers
• Experience balancing personalised customer engagement with scale
• Exposure to conversation intelligence, caller ID, or communications technology