Relationship Manager

Join BigTime, a company revolutionizing customer success. As a Relationship Manager, you will be the commercial owner of a book of BigTime accounts, responsible for retention, adoption, and expansion. You will have a quota, own NRR, and close expansion opportunities. This role requires deep product fluency, genuine relationships with multiple stakeholders, and the ability to act on growth opportunities proactively. You will benefit from a hybrid work environment, generous time off, and ongoing training and learning opportunities.

• Assumer la responsabilité de la relation client après la vente, en veillant à la rétention, à l'adoption et à l'expansion des comptes.
• Utiliser les outils d'intelligence artificielle pour anticiper les risques et préparer les réunions de manière proactive.
• Construire et fermer un pipeline d'expansion au sein de votre portefeuille, en identifiant et en capitalisant sur les opportunités de revenus supplémentaires.
• You have a demonstrable track record of owning customer outcomes and driving commercial results in a post-sale environment. The title on your resume matters less than the evidence: Did you carry a number? Did you close expansion? Did you build relationships that held through personnel changes and product transitions?
• Beyond the track record, this role requires a specific mindset. BigTime is mid-transformation — operating model redesign in progress, AI infrastructure being built in real time. You need to be comfortable with ambiguity, motivated by building something that doesn’t fully exist yet, and capable of operating without a complete playbook. If you need a stable, defined environment to perform, this role will frustrate you
• Financially oriented. You understand your book as a portfolio. You prioritize time and effort based on ARR, renewal timing, and expansion potential — not loudest customer wins
• Builder mentality. You’re joining a function that is being redesigned. You’ll help define processes, flag what’s broken, and build the playbook alongside leadership. That’s an opportunity, not a burden — if this description fits you
• Relationship-driven at multiple levels. You build with economic buyers, not around them. You maintain those relationships through renewals, personnel changes, and product transitions
• Industry background. Experience in professional services, SaaS, or management consulting preferred. Familiarity with how consulting or services firms staff projects, track time, manage resources, and bill clients accelerates credibility with customers
• Commercially motivated. Comfortable with quota, variable comp tied to NRR and expansion, and a scoreboard that’s visible to everyone. Retention is the floor
• Proactive by default. You identify risk and opportunity before they surface in customer conversations. You don’t wait for escalations
• Product fluent. You understand what success looks like across every BigTime module — Delivery, Resource Management, Quotes, Payments, Enterprise — and how firms get maximum value when modules work in combination. You can run a product conversation with a firm’s finance or operations lead without support