Technical Customer Experience

Join <monday.com>, the AI work platform powering ambitious teams. As a Technical Customer Experience Manager, you'll be the primary point of contact for customer product and technical questions, diagnose and resolve complex issues, and drive full-scope service with supporting teams. You'll also have the opportunity to grow your craft and make a significant impact on customer success.

• Diagnose and resolve complex product questions, technical investigations, and product configuration for customers.
• Identify when a customer's need points to a bigger product value opportunity and present solutions that align with their business goals.
• Collaborate with Tech Touch teams to hand off or co-own cases that need deeper technical or strategic engagement, ensuring a coherent experience for the customer.