Senior Human Resources Manager

Join Bankjoy, a fast-growing fintech company, as a Senior Human Resources Manager. In this hands-on role, you will be responsible for all aspects of HR operations, including onboarding, offboarding, employee relations, performance management, benefits administration, compliance, and HR systems. You will report to the COO and work closely with the Senior Talent Acquisition Partner. This is not a strategic advisory role; it is focused on execution and making HR work effectively in a fast-paced environment.

• Assurer la gestion complète des opérations RH, y compris l'intégration, la sortie, les relations avec les employés, la gestion de la performance, les avantages et la conformité.
• Fournir un coaching pratique aux gestionnaires sur la définition des attentes, la documentation des préoccupations en matière de performance et la conduite des conversations de responsabilité.
• Maintenir et appliquer les politiques RH de Bankjoy, servir de premier point de contact pour les questions et préoccupations des employés.
• Excellent organizational skills — you run multiple things simultaneously without dropping balls, and you follow through without being chased
• Strong employee relations instincts — you know how to handle a sensitive situation with discretion, care, and good judgment
• Experience with onboarding and offboarding at scale — you have built the checklists, run the process, and closed the gaps
• Comfortable with IT basics — password resets, Google Workspace administration, device coordination. You are not intimidated by these tasks
• SOC II or similar compliance experience — you understand what HR evidence looks like for a security audit and can own it independently
• 5–8 years of HR experience in a hands-on generalist or HR manager role — at a startup, scaleup, or similarly lean environment where you owned multiple functions simultaneously
• Tech-savvy and systems-oriented — you pick up new HR tools quickly, build Rippling automations without being asked, and maintain clean data without being reminded
• Genuinely hands-on by nature — you find satisfaction in doing the work well, not in delegating it. You don't need a team under you to feel effective
• Strong working knowledge of Canada and US employment law basics across a distributed workforce
• Proven experience with performance management — you have had the difficult conversations, written the PIPs, and supported managers through terminations
• Experience at a fintech, SaaS, or technology company — ideally one that was Series A to Series C stage
• Experience supporting a US and Canadian distributed workforce simultaneously
• CHRP designation or equivalent Canadian HR certification
• Experience coordinating with external training vendors for manager development programs
• Familiarity with Rippling, Lattice, Ashby, Checkr, or Vanta