Customer Solutions Engineer

Join Landbot as a Customer Solutions Engineer, where you'll support our customers by solving complex integration challenges and building end-to-end solutions. This hybrid role requires strong customer-facing and communication skills, as well as a genuine technical background. You'll work closely with the Customer team and technical stakeholders to ensure our customers succeed with reliable, well-built, and scalable solutions.

• Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls.
• Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration, and report software bugs to help improve the product.
• Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers.
• Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences
• Strong hands-on, organized mindset — comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment
• Fluent in English and Spanish, with eligibility to work in Spain
• 3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions
• Working knowledge of HTML, CSS, and enough to understand, adapt, and build lightweight front-end components or customize embedded experiences
• Experience with dashboards, internal tools, and process documentation
• Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows
• Curious and eager to learn, with a strong sense of ownership
• Skilled at collaborating with cross-functional teams and managing multiple stakeholders
• Extremely proactive and self-driven: you don't wait to be told what to do
• Ability to explain complex technical concepts to non-technical stakeholders
• AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively
• Builder mindset - has independently designed and built products, tools, or projects end-to-end
• Experience supporting Sales and Customer Success teams in a SaaS environment