Sales Specialist (GEM Credit)

Join Paylocity as an Executive Account Manager, where you will provide exceptional support to our largest revenue clients. You will develop strong business relationships, identify client objectives, and align Paylocity solutions to meet their needs. This role requires expert-level knowledge of Paylocity products, strong problem-solving skills, and the ability to manage change. Travel is required up to 25% across the US.

• Establish and maintain strong relationships with high revenue, complex clients, ensuring their business objectives are met through Paylocity solutions.
• Provide expert-level knowledge of Paylocity products and partnerships, assisting clients in realizing the maximum benefit of the system.
• Utilize critical thinking and problem-solving skills to research, troubleshoot, and resolve client issues, while conducting proactive meetings to identify business needs.
• Attention to detail
• Experience in a help desk environment or software support highly desirable
• Strong problem-solving/analytical ability
• Computer skills, including Windows and MS Office programs required
• Travel is required up to 25% across the US
• CPP highly preferred
• Ability to manage change
• Strong mathematical aptitude
• Strong communication and listening skills
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
• Prior experience in project management or problem-solving preferred
• Customer service focused
• Team orientation
• Dependability
• Bachelor’s degree or applicable client services/industry experience
• Time management
• Able to identify the strengths and weaknesses of solutions or approaches to problems
• Able to deliver accurate information within required deadlines
• Ability to work cross-functionally and build and maintain strong internal partnerships
• Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved
• Excellent writing skills for business communications
• Self-starter with the ability to handle multiple projects at once