Endpoint Management (Intune) Customer Engineer

About Sonata Software Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the <Harmoni.AI> Enterprise Platform, which includes AgentBridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Title: Endpoint Management (Intune) Customer Engineer Location: Remote (within Ireland) Duration: Full Time Experience level: 10+ years Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. We need individuals that: Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required. Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery. Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills. Enjoy team work, and actively contribute to their peer group as well as our customer account teams. Communicate at all levels from CIO to the technical staff on the ground. Primary skills & Non-negotiable Requirements: Microsoft SCCM/Intune Engineer will be responsible for managing and maintaining various Microsoft SCCM/Intune environment and play a vital role in ensuring effective deployment, configuration, migration and ongoing management of Microsoft SCCM for devices to maintain its security and compliance which includes - Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in Windows & Cloud Endpoint\Microsoft Intune\ConfigMgr, Azure Active Directory, and other cloud-based services and platforms. The role requires in-depth knowledge in several of the following technology areas: Ability to Configure, implement and troubleshooting skills around Intune Enrolment, Policy\Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles\Polices and Intune reporting to ensure compliance with organizational standards and security requirements. Deep knowledge of solution architecture, design, implementation, and/or support of Cloud /collaboration/unified environments. Experience with Windows 10\11, iOS, Android, and MacOS devices, as well as their configuration and management options in both Intune service & client\Device perspective. Awareness on Linux onboarding to Intune Experience with Mobile Device Management and Mobile Application Management in Intune. Fair understanding of third-party solutions (Airwatch, Mobile Iron, Munki tool etc) Experience with Migrations to Intune example: - Migrating JAMF to Intune to manage MAC devices, MAC app migration to Intune. Proficient in Skills related to Intune like – Conditional Access , Scripts & remediations, Group Policy Analytics , Proactive remediation , Autopilot , Log analytics workspace , Autopatch , Windows Update for Business Reports, Co-management Workloads. Excellent in Intune Suite - Advanced Analytics, Remote Help, Endpoint Privilege Management, Microsoft Tunnel for Mobile App Management, Advanced App Management, Specialty device management, Awareness on Intune Cloud PKI. Stay up to date with Microsoft Intune updates, new features, and industry trends to provide recommendations for improvements and enhancements. Good in concepts of Windows 365 Cloud PCs, Microsoft Defender for Endpoint. Good knowledge around Azure Identity and Access management - Azure Entra ID Microsoft Graph API skills & ready to customize solutions around Intune Management & reporting along with PowerBI\dashboard Integration and experience in KQL queries for Log Analytics ex: WufB reports. Experience in System Center Configuration manager features and capabilities including OSD. Level 300-400 Troubleshooting skills in SCCM. SCCM & Intune – Co-management & Migration Skills. Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. Experience in leading the planning, design, presentation\training delivery, and implementation of solutions to meet customer, business, and technical objective. Excels in out-of-the-box thinking, possesses a strong eagerness to learn, and demonstrates exceptional problem-solving skills Understanding of cloud endpoints, principles of Zero Trust, Windows Hello for Business, Windows 10\11, Windows 365, AVD, 3rd Party Integration with Intune, Automating with Intune leveraging - Azure Logic Apps, Powershell, GraphAPI, Power Automate. Non-Technical/Soft Skills: Experience speaking to Business decision makers about Microsoft Intune capabilities and cloud Endpoints Management Architecture. Presentation Skills. Ability to handle tough situations/spots. Commitment/ownership/accountability. Confident/Authoritative in handling customers/clients. Ability to propose delivery roadmap based on opportunities. Thrive to learn constantly. Overall activities/responsibilities with Client (not limited to only below): 100% Technical Leadership quality and handling escalations. Conversing with stakeholders/business/application owners. Driving troubleshooting and providing clear action plans, follow up to closure. Collaborating & Partnering with team members internally & externally. Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.