Dispatcher

Purpose (Objective): Responsible for the daily scheduling of client samples pick-ups and deliveries. This individual provides personalized support and quality service to the clients of the laboratory. Main activities: ● Arrange work schedule of the courier routes to ensure that all clients’ samples are picked up and accounted for in a safe and timely manner. ● Verify that the courier logs are documented correctly and no data obliteration is present. Ensure that all cooler temperatures and sample temperatures are recorded properly. ● Schedule incoming client requests for sample pick-ups. Identify their requirements for time and place of pick-up and any supplies needed. ● Educate and train courier personnel on correct sample handling and storage of different sample matrix during transport, as well as correct procedure of sample hand-off to sample receiving personnel. ● Maintain courier route sheets and route books to ensure all information is current and up to date. ● Maintain courier-training files and ensure that all couriers have been trained to and completed IMS Weighers and Samplers license. ● Help coordinate, track, and maintain special sampling programs. ● Assist couriers with routing and needed materials. Pick up samples as needed. ● Maintain inventory of sampling supplies. ● Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities. ● Support corporate quality and continuous improvement process. ● Perform other related duties as needed. At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner .