Head– Plant & Aftermarket- Engineering- Senior General Manager- Plant & Aftermarket Engineering Department- Research & Development Business Unit- Pune

Job Description The Senior General Manager – Plant & Aftermarket – Engineering leads technical & plant service integration, and field engineering support across KOEL This role manages technical and service infrastructure, focusing exclusively on operational execution, system reliability, engine product performance, and engineering support quality. Key Responsibilities 1. Field Technical Support & Aftermarket Engineering  Direct the central technical support team to provide high-level escalation resolution for KOEL's engine power gen, industrial, and off-highway applications in the field.  Establish technical standards, repair protocols, and service procedure guides for the field support network and Kirloskar Care service engineers.  Oversee warranty technical evaluations, field failure analyses, and technical field modifications to optimize field reliability.  Lead technical enablement for distributors, authorized service centers, and field technicians on new product updates, engineering changes, and troubleshooting protocols. 2. Plant Support & Quality Feedback Loops  Bridge field service insights with plant engineering and R&D teams to implement Engineering Change Requests (ECN/ECR).  Direct the root cause analysis (RCA) and 8D failure investigation processes for components returned from the field.  Coordinate with plant quality assurance to resolve systemic assembly or component reliability issues uncovered during field usage. 3. Distribution Service & Channel Support  Define, audit, and enforce technical service KPIs across KOEL’s authorized service outlets and distribution network.  Standardize technical diagnostics, tool utilization, and digital service tool integration (e.g., IoT remote monitoring, diagnostic tools) across field support touchpoints.  Manage field service SLA adherence, First-Time Fix Rates (FTFR), and mean-time-to-resolve (MTTR) for customer applications. 4. Leadership & Process Standardization  Build & mentor a team of senior technical support engineers, plant liaisons.  Implement ISO and internal quality framework compliance across all plant support and field support operations.  Manage the departmental operational budget, technical field equipment assets, and diagnostic tooling infrastructure.