SCCM Administrator

JOB DUTIES

• -Second-level professional technical support and primarily responsible for resolving complex technical issues.
• -Serves as escalation point for other technical support staff in subject matter areas.
• -Develop, refine and support deployment processes for operating systems and software package distributions to end computing devices.
• -Ensure technology implementations meet business needs and goals, fulfills user requirements and continually identify and resolve system issues.
• -Collaborate with Service Directors, Line Managers and team on process improvements.
• -Conduct analysis on ticket trends and/or service metrics to recommend improvement and often lead the implementation process.
• -Work with IT professionals and end users to assess system and training needs for applications and packages supported.
• -Create, coordinate, and conduct IT training and educational programs for IT professionals.
• -Develop and implement documentation policies as well as standards and procedures.
• -Develop comprehensive test plans and ensure they are thoroughly analyzed to provide information for process improvement.
• -Participate in service staff team meetings; bring and present on current EUS challenges and provide solutions.
• -Research and participate in relevant training opportunities and resources to stay current on workstation support technologies and industry developments.
• -Accurately track and report effort spent on assigned services.

REQUIRED QUALIFICATIONS

• -BA/BS degree in a related field and two (2) years of related work experience or four (4) years of related experience with a non-related degree.
• -Experience with development and distribution of software packages and operating systems to end devices utilizing Microsoft ConfigMgr (SCCM).
• -Scripting experience with one or more of the following: Visual Basic (VB), Powershell, Python, Perl, JavaScript or batch.
• -Experience supporting multiple operating systems
• -Experience installing, configuring and troubleshooting a variety of applications (resident and virtual) as requested by customer.

PREFERRED QUALIFICATIONS

-Experience utilizing tools for monitoring and reporting metrics within a computer management and software development and delivery environment; focusing on performance, capacity, optimization and areas of expansion.

-Experience managing organizational units within an Active Directory Domain Services.

-Experience utilizing Microsoft App-V, JAMF Casper, Citrix XenDesktop or XenApp.

-Familiarity with ITIL good practices and procedures.

-Ability to address advanced technical enhancements and requests for service.

-Excellent problem solving, organization, presentation and interpersonal communication skills.

-Excellent Customer service and organizational skills

-Excellent verbal and written communication skills.

-Excellent trending and data analysis skills.

-High energy and team focused personality.

Regards,

Praveen,

Technical Recruiter,

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