Senior Associate

Responsible for accurately indexing and classifying incoming insurance documents into the appropriate systems/workflows. The role involves reviewing documents, identifying document types, capturing required metadata, and ensuring accurate routing for downstream processing.

Key Responsibilities

• Review and index documents accurately as per process guidelines.
• Validate document type, policy details, and required information.
• Route documents to the appropriate queue/workflow.
• Maintain accuracy, productivity, and TAT/SLA adherence.
• Identify exceptions and escalate discrepancies as required.
• Follow quality, compliance, and data security standards.

• Responsible for reviewing and editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards
• Closely work with field staff to give constructive feedback and resolve all open issues
• Follow appropriate Operating procedure
• Meet quality goals
• Meet office time service goals
• Monitor emails, and respond in a timely manner
• Send reports to clients
• Handle additional duties as assigned
• Graduate in any field. 0-2 years experience in BPO