Lead Scheduling Coordinator and Trainer- TriHealth Cancer Institute- Montgomery

Join the TriHealth Cancer & Blood Institute —Cincinnati’s largest adult personalized medicine program—where you’ll be part of a multidisciplinary team delivering truly coordinated, patient centered care. With more than 40 specialized providers and the region’s highest number of Oncology Certified Nurses, we empower our teams with the expertise, resources, and system-based support proven to improve outcomes. Here, you’ll make a meaningful impact every day, guiding patients and families through their toughest moments with advanced treatments, compassion, and fearless commitment.

Location

• 10506A Montgomery Rd, Cincinnati, OH 45242 (Bethesda North campus)

Work Schedule

• Full-Time (80 hours bi-weekly)
• M-F 8am-4:30pm

Incentives & Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience . Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

High School Degree

• Computer literate
• 3-4 years experience in a related field

Job Overview

This position is responsible for assisting the supervisor with staffing, monitoring the flow of calls, assisting staff and ensuring adherence to departmental guidelines, and assist with performance improvement measures. This position will be a working lead, in addition to covering sick calls, vacations, holiday, etc. This position will be on-call during the evenings, nights and on weekends. This position is responsible for problem solving and intervening for all customer service issues at the first level. This position demonstrates excellent verbal/written communication skills and a high level of professionalism. This position is also responsible for assisting in the training of new hires and developing training and support materials. This position demonstrates a high degree of job knowledge and skill in the processes related to the Communication Support Department allowing this position to act as a resource and work actively with other operators and patient information staff.

Job Responsibilities

Identifies errors, problems and issues while making suggestions for correction of problem.

Provides meaningful statistical information and provides a tool for feedback, OR: Provides meaningful statistical information and provides a tool that will identify the need for retraining.

Demonstrates in-depth knowledge of registration, medical terminology and insurance, OR : Develops and presents training material for new hires, including administering competency tests

Corrects quality errors in an appropriate time frame to ensure accurate information flows to billing, OR: Works with management team to identify changes needed in processes. Meets deadlines for projects.

Communicates quality issues to staff in a positive manner, OR: Coordinates changes and identifies opportunities for improvement.

Audits registrations for quality measures, i.e. ensure consistent format for data entry, accuracy of insurance information and appropriate diagnosis, OR: Presents verbal and written materials in an organized manner.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Kneeling - Rarely
• Lifting 50+ Lbs. - Rarely

Lifting TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community