Front Office Guest Service Associate - Holiday Inn Express Gurgaon Sector 50

• Your day to day
• •Be the warm welcome that kicks off a memorable guest experience
• •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• •Handle cash and credit transactions
• •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• •Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• •Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• •Take pride in your appearance and place as a brand ambassador
• •Always know what events and activities are on the day’s schedule
• •Jump into other ad-hoc duties when your colleagues need your help
• What we need from you
• •Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• •Fluency in the local language - extra language skills would be great, but not essential
• •Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• •Flexibility - night, weekend and holiday shifts are all part of the job
• •You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• •Experience - ideally you’ll have spent at least one year in a front desk or guest service position
• •Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• How do I deliver this ?
• We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
• Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
• ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
• What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)

•Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.