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VQ
FinTech Product Lead
Vodafone Qatar · Doha, Qatar
About The Role
- Own the day-to-day product roadmap tracking and delivery coordination across technology, business, compliance/risk, operations and external partners.
- Convert business needs into clear product requirements, user stories, BRDs, process flows and acceptance criteria.
- Support the end-to-end customer and merchant journeys, ensuring a simple experience while meeting risk, compliance and operational requirements.
- Identify product gaps, market opportunities and prioritized improvements through data, customer feedback, competitor reviews and stakeholder input.
- Identify commercial opportunities and performance gaps through data, customer feedback, merchant input, market research and competitor reviews; recommend prioritized actions.
- Support via research and gathering market intelligence for commercial planning for product launches, new features, merchant propositions.
- Support the end-to-end customer and merchant journeys, identifying friction points that impact adoption, conversion, servicing or repeat use.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
- 2-4 years’ experience in commercial product, growth, strategy, business analysis or digital financial-services delivery.
- Experience in FinTech, lending, payments, wallets, banking, e-commerce or a regulated digital business is strongly preferred.
- Strong commercial mindset with practical knowledge of P&L, unit economics, revenue drivers, customer acquisition, conversion, retention and product-performance metrics.
- Hands-on experience working with Growth, Digital Marketing and Performance Marketing teams to improve app acquisition, activation, engagement and repeat usage.
- Comfortable translating commercial needs into product requirements, user stories, BRDs, process flows and acceptance criteria. Requires coordinating with technology teams, without needing to be a technical product manager or engineer.
- Strong analytical ability; able to use customer, merchant and commercial data to identify gaps, opportunities and priority actions.
- Exposure to digital onboarding, eKYC/ID&V, credit decisioning, payments, collections or marketplace journeys is an advantage.
- Bachelor’s degree in business, Finance, Marketing, Information Systems or a related field.
- Experience with Agile delivery, backlog management, UAT and tools such as Jira or Confluence is an advantage.
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